Refund Policy

Event tickets

We do not currently sell tickets. When an event on Let's Go Birmingham costs money, the “get tickets” link takes you to the organizer’s own ticketing — their site, or a ticketing company they use. The purchase is between you and them, under their refund policy, and your receipt comes from them.

So: ask the organizer first. If you cannot reach them, or an organizer listed here is not honoring their own stated policy, email hello@letsgobirmingham.com. We cannot issue a refund for money we never took, but we can chase the organizer, and repeated complaints get an organizer removed.

If and when we do sell tickets directly, this section will be replaced before that goes live, and the checkout will state the policy at the point of payment.

Free RSVPs

Free RSVPs cost nothing, so there is nothing to refund. Cancel any time from your account — please do, because it releases your place to someone on the waitlist.

Organizer subscriptions

Paid plans are billed monthly in advance.

• Cancel any time. Cancellation takes effect at the end of the period you have already paid for, and you keep the paid features until then.
• We do not pro-rate partial months.
• If we materially remove a feature you are paying for, or the service is unavailable for an extended period, email us — we will credit or refund that period.
• Charged twice, or charged after cancelling? That is our mistake and we refund it in full.

Boosts

Boosts (Featured and Super Featured) are bought per week and run for the week purchased.

• Before the boost starts: full refund on request.
• After it starts: no refund for the current week, because the placement has already been delivered. Future weeks in the same purchase are refunded.
• If your event is cancelled or postponed, we refund the unrun portion — email us, we do not do this automatically.
• If we fail to deliver the placement you paid for, we refund it in full.

Sponsored slots

Sponsored slots are won at auction for a specific week. A winning bid is a commitment: once the auction settles, the slot is yours and it is not refundable, because holding it meant turning other bidders away.

The exceptions are ours to fix — if the slot does not run, or runs incorrectly, we refund it in full. If your event is cancelled, tell us before the week begins and we will release the slot and refund it.

How refunds are paid

Refunds go back to the original payment method, through Stripe, normally within 5–10 business days depending on your bank. We do not issue cash or credit to a different account.

Chargebacks

If something is wrong, email us before you dispute a charge with your bank — it is faster, and we will almost always just fix it. Accounts with chargebacks raised without contacting us first may be suspended pending resolution.

Contact

For refund requests and questions, use our contact form. This policy sits alongside our Terms of Use.